SYMPHONY OF THE SEAS

General information

Course/Position

Latest news

Child fell between quay and ship

On April 14, 2025, a young child fall between the 'Symphony of the Seas' and the concrete pier of Royal Caribbean’s private island in the Bahamas, Perfect Day at CocoCay. The 'Symphony of the Seas' had departed Miami on April 13, and the visit to CocoCay was the first port of call on the 7-night Eastern Caribbean itinerary. The ship was docked from approximately 7 a.m. until 4 p.m. The child’s mother was nearby, and the child was rescued in a matter of a few minutes. The mother and child got back onboard the 'Symphony of the Seas', which departed CocoCay on schedule, and there appeared to be no delay to her itinerary. The ship spent April 15 at sea, and will call at St. Thomas and St. Maarten on April 16 and April 17, and return for debarkation on April 20. Report with photos: https://www.cruisehive.com/child-falls-between-pier-and-royal-caribbean-ship-at-cococay/169716

Sanitation inspection barely passed

The 'Symphony of the Seas' barely passed a Centers for Disease Control and Prevention (CDC) sanitation inspection on Feb 9, 2025. The ship scored 86—just one point above the failing threshold—raising concerns about food safety, hygiene, and illness reporting on board. The inspection uncovered 44 violations. The issues ranged from improper food storage temperatures to serious hygiene lapses. Its most alarming findings included: - Raw eggs and hamburgers stored at unsafe temperatures; - Crew members with open wounds handling ice with their bare hands; - Gastrointestinal illnesses among children that went unreported. Royal Caribbean has yet to submit its corrective action report, a document outlining how the cruise line plans to address the CDC’s concerns.

Fog machine triggered sprinklers

Guests attending a Halloween party in the Royal Promenade aboard the 'Symphony of the Seas' on Ocz 31 at 10.30 p.m. had the festivities abruptly halted when the automatic sprinkles began going off. A fog machine in the promenade set the sprinkles off, sending guests to seek shelter near the shore excursion tablets adjacent to the Bionic Bar. The scene resembled a torrential downpour, with cascades of water creating a haze that made it impossible to see to the other side of the Promenade. Crew members awere trying to keep the equipment out of harm's way. On Nov 1 by 6 a,.m. the promenade was back in working order with a few fans left facing carpets. Report with photos: https://www.royalcaribbeanblog.com/